Refund and Returns Policy

Shadow and Pixel Studio
Last Updated: December 2025

Thank you for shopping at Shadow and Pixel Studio!
We specialize in high-quality digital clip art and download-ready design assets.

Because our products are digital files delivered instantly, no physical goods are shipped — and digital items cannot be returned or exchanged once accessed.

All Sales Are Final

We do not offer refunds on:

  • Accidental purchases
  • Downloaded digital files
  • Change of mind
  • Wrong file type selected

Exceptions / File Issues

We will happily assist you if:

  • Files are corrupted or fail to download
  • Parts of the product are missing
  • You received the wrong files

If we are unable to provide a functioning replacement, a refund may be issued at our discretion.

Download Access Problems

If you did not receive your download link or your download expired, contact us and we will re-enable access.


⚠ Please Review Before Purchase

It is the buyer’s responsibility to check:

  • File format compatibility with their software
  • Design styles shown in previews
  • Licensing terms

If you have questions before purchasing, just ask — we are happy to help!


📫 Contact for Order Assistance

Email: shadows.of.pixels@gmail.com
Website Support Form: https://shadowandpixelstudio.com

Response Time: up to 1–2 business days (Mon–Fri)


📝 Personal & Small Business Commercial License

This license applies to all files purchased or downloaded from:

  • Shadow and Pixel Studio (WooCommerce)
  • Our Etsy shop under the same name

By purchasing or downloading our clip art, you agree to the following usage terms:


✔ YOU MAY

Use the artwork to create end products for:

  • Personal use
  • Small Business commercial use up to 500 total items (combined physical + digital)

Approved uses include:

  • Stickers, labels, stationery
  • Invitations, decorations, printables
  • Apparel (shirts, hats, etc.)
  • Mugs, tumblers, keychains, home goods
  • Scrapbooks, journals, books
  • Marketing materials, branding, websites
  • Client design work (non-resellable as art files)

You may modify the artwork (resize, recolor, add text/elements).


❌ YOU MAY NOT

  • Resell, share, or redistribute the raw artwork or digital files as-is
  • Upload designs to print-on-demand sites (Redbubble, Merch by Amazon, TeeSpring, etc.) without an Extended License
  • Claim the artwork as your own
  • Convert the art into new clip art, SVGs, fonts, or templates for resale
  • Use artwork in any way that allows customers to extract the original files
  • Train or feed artwork into AI image or design models

📌 Extended Commercial & POD License

Required if you plan to:

  • Sell more than 500 units
  • Use artwork for POD marketplaces
  • Sell wholesale or mass-production items

Contact us for custom licensing options:
📧 shadows.of.pixels@gmail.com


🔒 Intellectual Property

All files remain the copyright of Shadow and Pixel Studio.
Purchasing grants usage rights only, not ownership.


👋 Questions? We’re Here to Help

Email us anytime: shadows.of.pixels@gmail.com

Thank you for supporting our small creative business!
— Shadow and Pixel Studio